Customer Service Officer x 2

Job No: BSC202200392
Location: Ballina

ABOUT US

Change your lifestyle and live and work in a vibrant community and great coastal environment.

Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.

Ballina Shire Council  are strongly committed to increasing diversity across the organisation. We encourage anyone to apply for our vacancies regardless of their gender, race religion, sexual orientation or disability status.

ABOUT THE ROLE

Position

We are seeking two positive and customer focussed individuals to professionally represent Council in this frontline position. The positions will work as part of a dedicated and hard working team to serve our community and maintaining an excellent public image through the provision of quality customer service across all functions of Council.

These part time positions will work up to 28 hours per week in accordance with roster requirements.

To be successful you will bring

  • Behaviour that positively demonstrates Council’s values of: creative, accessible, respect, energetic and safe.
  • Completion of Certificate III in a relevant field and/or extensive relevant work experience in a similar field.
  • Proven highly developed customer service skills with experience in a face-to-face customer service role, including cash handling and reconciliations.
  • Demonstrated computer literacy with experience in the Microsoft Office suite of products and other corporate software.
  • Proven excellent communication skills, both oral and written.
  • Willingness to undergo a criminal history check.

The rewards

  • A part time (28hpw) annual salary range of up to $49,200 to $56,400 (plus 11.5% superannuation) dependent upon skills, experience and qualifications.
  • Fitness Passport membership options.
  • An inclusive culture where all our people are valued, EEO, diversity and differences are respected.
  • An absolute focus on our peoples’ safety and well being.
  • Learning and career development opportunities.
  • Generous Award workplace conditions.

Click here to view the Position Description and Information Package.

Applications close

11.30pm on Friday 31 January 2025

Specific enquiries

Krishna Black | Team Leader Customer Service | 02 6686 1430

How to apply

Please Note:  Once you start your online application, you can save and return to it later provided you submit it prior to the closing date.  You must use your email address, and not one used previously by another person who has applied for a position with Council.

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Ballina: Where Coastal Charm Meets Modern Living

Ballina is a vibrant town that combines natural beauty, famous attractions, and modern amenities. Known for its stunning beaches, lush hinterland, and the scenic Richmond River, Ballina offers a laid-back lifestyle within a tight-knit community.

Visitors flock to the iconic Big Prawn, a beloved landmark celebrating the region’s fishing heritage, and Ballina’s nearby Lighthouse Beach for spectacular coastal views and whale watching. The town’s mild climate makes outdoor adventures like surfing, hiking, and river cruises enjoyable year-round.

With its ideal location just a short drive from Byron Bay and serviced by the Ballina Byron Gateway Airport, Ballina is easily accessible for both road and air travel. Locals and tourists alike benefit from excellent healthcare, education, and retail facilities, creating a unique balance of charm, convenience, and natural beauty for everyone to enjoy.

Ballina Shire Council