Manager Communications and Customer Service
Job No:
BSC202200280
Location:
Ballina
ABOUT US
Change your lifestyle and live and work in a vibrant community and great coastal environment.
Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.
ABOUT THE ROLE
Position
We are seeking an experienced professional and inspiring leader to manage Council's Communications and Customer Service section. Reporting to the Director Corporate and Community, you will lead and manage the team to ensure Council’s customer service, communications and governance functions meet the expectations and standards of Council, the community and legislative requirements.
To be successful you will bring
- Behaviour that positively demonstrates Council’s values of: creative, accessible, respect, energetic and safe.
- Tertiary qualification at degree level in communications, public relations, business administration or a related discipline.
- Demonstrated capacity to align management practices to the Ballina Shire Council corporate values.
- Proven extensive experience in and ability to lead and manage the operations and delivery of services for the communications, governance and community facilities functions.
- Demonstrated professional knowledge and understanding of Local Government service delivery.
- Demonstrated track record of driving a culture of excellence in customer service and continual improvement.
- Demonstrated experience in financial management, including the formulation and managing of budgets, and sourcing and applying for grant opportunities.
The rewards
- An annual salary of up to $153,000 per annum (plus 11% superannuation) dependent upon skills, experience and qualifications.
- A leaseback vehicle for work and private use is also available in accordance with Council’s Light Motor Vehicle Policy. A leaseback vehicle for work and private use in accordance with Council’s Light Motor Vehicle Policy, with additional fuel radius allocation for private use of the vehicle
- Support toward the cost of relocation associated with recruitment.
- 19 day month flexible work arrangement.
- Additional three days of special leave over Christmas/ New Year period.
- Additional allowances and reimbursements for internet, health and wellbeing and professional memberships.
- Educational assistance initiatives.
- Training support program.
- Subsidised non-compulsory uniform.
Click here to view the Position Description and Information Package.
Applications close
11.30pm on Friday 29 March 2024
Specific enquiries
Caroline Klose | Director Corporate and Community | 02 6686 1296
How to apply
Please Note: Once you start your online application, you cannot save and return to it later. You must use your email address, and not one used previously by another person who has applied for a position with Council.
You may wish to prepare your responses in a Word document. You can then COPY and PASTE your answers from Word into the below fields.
Have your Resume document ready to go.
Fill out all questions below. Click "Next". You will then be prompted to attach your resume and other documents (if applicable). Click "Next".
Review your application to confirm everything is correct. Click "Confirm" to submit your application.