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Team Leader Customer Service

Job No: BSC20200135
Location: Ballina


Change your lifestyle and live and work in a vibrant community and great coastal environment.

Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.



We are looking for an enthusiastic and customer focused individual to supervise and contribute to the efficient operation of Council’s customer service operations. This position is responsible for ensuring resources are appropriately allocated to provide a courteous and effective service to members of the public visiting Council’s Administration Centre while maintaining an excellent public image for Council. 

To be successful you will bring

  • Behaviour that positively demonstrates Council’s values of: creative, accessible, respect, energetic and safe.
  • Relevant qualifications and proven experience within the customer service industry.
  • Demonstrated experience in the supervision of staff.
  • Proven well developed communication skills, both oral and written.
  • Experience in development of customer service improvement programs.

The rewards

  • An annual salary range of $70,200 to $80,600 (plus 9.5% superannuation) dependent upon skills, experience and qualifications.
  • An inclusive culture where all our people are valued, EEO, diversity and differences are respected.
  • An absolute focus on our peoples’ safety and well being.
  • Learning and career development opportunities.
  • Generous Award workplace conditions.

Click here to view the Position Description and Information Package.

Applications close

11.30pm on Monday 25 October 2021

Specific enquiries

Caroline Klose | Manager Communications and Customer Service | 02 6686 1296

How to apply

Please Note:  Once you start your online application, you cannot save and return to it later.  You must use your email address, and not one used previously by another person who has applied for a position with Council.

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